In time past, small, medium, and large organizations handle their customer services on a one-on-one basis; this can be very daunting for both staff and clients, as there is usually a long queue of clients to attend to and too many questions/requests to handle. But with the emergence of technology, the trend is gradually changing; we no longer need to waste time, energy, and human resources just to handles these requests.
Technology brought a lot of possibilities, one of which is Chatbot. Chatbots otherwise known as virtual assistants are artificial intelligence (AI) software that can simulate conversations (or a chat) with a user in natural language through messaging applications, websites, and mobile apps or the telephone. They are deployed by organizations to simplify the customer service task and enhance user experience.
Technologically speaking, Chatbots are the representation of the natural evolution of a Question-Answering system leveraging Natural Language Processing (NPL). They work by analyzing user requests, to determine the user's intent and returning the response possible.
Here in Ashpot, we have been making a lot of changes and modifications to our approach to a lot of things, and this is all part of a company-wide decision to reposition for global impact. And we are glad to say that things are moving along well. The company is making huge moves and investments towards implementing Artificial Intelligence and building AI-powered tools and products to serve both our in-house needs and those of our customers.
14th July 2020